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Accessibility Statement

Hairy Tails Ltd wants every owner and every dog to feel welcome with us, whatever their access needs. This policy sets out our commitment to accessibility — at our salon, in how we communicate and take bookings, and on our website — and how to let us know if something isn't working for you.

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1. Our Commitment

We're committed to making our grooming services, our salon, and our website as accessible as possible to disabled customers and customers with additional access needs. Accessibility isn't a box-ticking exercise for us — we want every visit to Hairy Tails Ltd to be a positive one, for you and your dog.

 

2. Our Legal Commitment

As a service provider, we recognise our duty under the Equality Act 2010 to make reasonable adjustments for disabled customers. This is an anticipatory duty — it means we try to identify and remove barriers in advance, rather than waiting to be asked. In practice, this covers three things:

  • Provisions, criteria and practices: reviewing policies or ways of doing things that could disadvantage a disabled customer, such as how appointments are booked or paid for.

  • Physical features: considering physical barriers at our salon, and how we can remove or work around them.

  • Auxiliary aids and services: providing reasonable alternative ways to access information or communicate with us, where this would help.

We do not charge customers for reasonable adjustments.

 

3. Accessing Our Salon

Our salon is located at The Oaks, Clapgate, Albury, Herts, SG11 2JW.

  • Parking: you can park on the driveway or on the main road for drop-off and collection.

  • Getting in: access to the salon is via the gate, through the garden, to the door on the left leading into salon reception. A doorbell is available at the driveway if you need assistance getting in.

  • If you or your dog would benefit from extra time, a quieter appointment slot, or a hand getting in and out of the salon, just let us know when booking and we'll do our best to accommodate this.

  • If you're accompanied by a guide dog, hearing dog, or other assistance dog while dropping off or collecting your pet, please tell us in advance so we can make sure your visit goes smoothly.

  • We're always happy to talk through your needs and any adjustments before you book — by phone, email or in person.

 

4. Booking & Communication

  • We offer more than one way to get in touch, so you can choose what works best for you: phone (07432 197436), email (info@hairy-tails.co.uk), or in person.

  • If you're deaf, hard of hearing, or find phone calls difficult, please contact us by email or text message rather than calling — we're happy to communicate this way.

  • We can provide information in a different format where reasonably possible, such as large print or plain text by email — just ask.

  • If a particular time of day is easier for you or your dog (for example, a quieter slot with fewer other dogs around), let us know and we'll try to arrange this.

 

5. Website Accessibility

Our website, www.hairy-tails.co.uk, is built on the Wix platform. We want it to be usable by as many people as possible, including visitors using assistive technologies such as screen readers, screen magnification, speech-recognition software, or keyboard-only navigation.

  • We aim to align with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA where practical — for example, sufficient colour contrast, descriptive alt text for images, clear headings and navigation, and text that can be resized.

  • We know some parts of our website may not yet be fully accessible. We're working to improve this over time, and we welcome feedback on anything you find difficult to use.

 

6. Feedback & Requests

If you have an access need we haven't covered here, find any part of our salon, booking process or website difficult to use, or would like to request an adjustment, please get in touch:

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Hairy Tails Ltd

The Oaks, Clapgate, Albury, Herts, SG11 2JW

Phone: 07432 197436

Email: info@hairy-tails.co.uk

Website: www.hairy-tails.co.uk

 

We'll do our best to respond promptly and talk through how we can help. If you're ever unhappy with how we've handled an access request, this can be raised through our separate Complaints Policy.

 

7. Staff Awareness

Our team is made aware of this policy and asked to be attentive, patient and flexible with any customer who has an access need, and to handle every request discreetly and without judgement.

 

8. Reviewing This Policy

We review this policy periodically and update it as our salon, services or website change. The latest version will always be available on our website and in the salon.

 

9. Contact Us

Hairy Tails Ltd

The Oaks, Clapgate, Albury, Herts, SG11 2JW

Phone: 07432 197436

Email: info@hairy-tails.co.uk

Website: www.hairy-tails.co.uk

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