1. Who We Are

Hairy Tails Ltd ("we", "us", "our") is a dog grooming salon based at The Oaks, Clapgate, Albury, Herts, SG11 2JW. This policy explains how we collect, use and protect your personal data when you use our services or visit our website, www.hairy-tails.co.uk. We are registered with the Information Commissioner's Office (ICO) as a data controller under registration number C2073984.

 
2. What Personal Data We Collect

• Information you give us directly: such as your name, address, email address, phone number, and details about your dog(s), when you make a booking, register on our website, contact us, or post on our social media pages.

• Information we collect when you use our website: including your IP address, browser and device information, login details, and how you interact with our site (pages viewed, time spent, links clicked), along with anything you submit such as reviews, comments or feedback.

 
3. How We Collect Information

We collect personal information when you make a booking or purchase with us — whether in person, by phone, or through our website — and when you interact with us on social media or by email.

 
4. Why We Collect Your Information

We use your information to provide and manage our grooming services, process bookings and payments, communicate with you about your appointments, and respond to feedback or queries.

 
5. Cookies

Our website uses essential cookies to distinguish you from other visitors, which helps us provide a good browsing experience and improve our site. For more general information on cookies, we recommend a resource such as allaboutcookies.org.

 
6. How We Store & Protect Your Information

Our website is hosted on the Wix.com platform, which provides the tools we use to take bookings and payments online. Your data may be stored using Wix's data storage and hosting infrastructure, on secure servers behind a firewall. Any payment processing carried out through Wix adheres to PCI-DSS standards for the secure handling of card information.
How long we keep your information: We keep customer and dog records for 6 years after your last appointment, to meet our tax and legal obligations, and then delete them securely. If you join our mailing list, we keep your details until you unsubscribe. Photos of your dog are only used while your consent is in place, and you can ask us to remove them at any time.

 
7. How We Communicate With You

We may contact you by email, telephone, text message or post in connection with your bookings, our services, or in response to feedback you provide.

 
8. When We Share Your Information

• With a veterinary practice, if veterinary attention is needed for your dog while in our care.

• With analytics or website service providers who help us run and improve our website.

• With a prospective buyer or seller, if we sell or transfer all or part of our business.

• Where we're legally required to, or where necessary to enforce these Terms, or to protect the rights, property or safety of our customers, our staff, or others.

 
9. Withdrawing Your Consent

If you no longer want us to hold or process your personal data, please contact us using the details in Section 11 below.

 
10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where we make material changes, we'll make reasonable efforts to let you know.

 
11. Contact Us

If you'd like to access, correct, amend or delete any personal information we hold about you, or if you have any questions about this policy, please contact us:

Hairy Tails Ltd

The Oaks, Clapgate, Albury, Herts, SG11 2JW

Phone: 07432 197436

Email: info@hairy-tails.co.uk

Website: www.hairy-tails.co.uk
ICO registration number: C2073984

If you're unhappy with how we've handled your personal data, you have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or on 0303 123 1113. We'd appreciate the chance to put things right first, so please contact us before going to the ICO.