New Client Consultation & Booking Form

Please complete all sections. This form must be completed and signed before your pet's first appointment.

1. Owner Information

2. Pet Information

3. Emergency Contact

Only needed if different from the owner information given above.

4. Additional Charges

Our prices are an estimate based on your dog's breed, size, coat type and condition. The following charges may be added to your final bill where they apply:

• Fleas: £12 if fleas are found and we weren't told in advance. No charge if you let us know beforehand.

• Targeted de-matting (e.g. under the legs, behind the ears): +£5

• General de-matting over the whole body, where achievable in under 15 minutes: +£10

• Clipping out (shaving) a matted coat: +£10

• Late collection: an additional charge may apply if we need to look after your dog for more than 30 minutes past the agreed collection time.

• Difficult or aggressive dogs: additional handling charges may apply where extra time, care or restraint is needed.

• Stopped grooms: if a groom has to be stopped part-way through for welfare or safety reasons, the full or partial grooming fee may still apply.

• Veterinary treatment: if emergency veterinary treatment is needed, the owner is responsible for its cost.

Full details are set out in our Terms & Conditions.

5. Liability Disclaimer

Grooming involves handling animals with clippers, scissors and other equipment, and carries an inherent, low-level risk of nicks, cuts or grazes, particularly where a coat is matted, a pet has sensitive or aged skin, or a pet moves suddenly during the groom. By signing this form, the owner acknowledges and accepts this risk.

The owner confirms that, to the best of their knowledge, their pet is free from any contagious illness, disease or parasites, and that all known health conditions, allergies, injuries, temperament issues and behavioural concerns have been fully and accurately disclosed in this form.

Severely matted coats may need to be clipped short for the health and welfare of the pet. This can be close to the skin and may expose or aggravate pre-existing skin conditions, cause irritation, or increase the risk of nicks. Where de-matting or shaving is necessary, the owner accepts this as being in the pet's best interest and agrees it may proceed at the groomer's professional discretion.

Hairy Tails reserves the right to refuse, pause or stop a groom, or to use a muzzle or other humane restraint, where a pet's behaviour poses a risk to itself, our staff or other animals. No responsibility is accepted for an incomplete groom where this occurs, and normal charges may still apply for work carried out.

Should a pet become unwell, be injured, or need urgent veterinary attention while in our care, we will make every reasonable effort to contact the owner or the emergency contact named above immediately. Where a delay could endanger the pet's welfare, we may seek emergency veterinary treatment on the owner's behalf, and the owner agrees to reimburse any reasonable veterinary costs incurred as a result.

Hairy Tails accepts no liability for the aggravation of pre-existing conditions not disclosed to us, or for injury, illness or behaviour arising from information withheld or inaccurately given. Nothing in this disclaimer excludes or limits liability for death or personal injury caused by negligence, or any other liability which cannot lawfully be excluded or limited.

6. Data Protection (GDPR) Statement

We collect and hold the personal information provided on this form, about you and your pet, in order to deliver grooming services, manage appointments, and keep accurate animal care and health records, in accordance with UK GDPR and the Data Protection Act 2018.

Your data is kept securely and is only shared with third parties where necessary (for example, with a veterinary practice in an emergency) or where we are required to do so by law. We retain your information for as long as you remain a client and for a reasonable period afterwards for record-keeping purposes, after which it is securely deleted.

You have the right to access, correct, or request the deletion of your personal data at any time, and to withdraw any consent given below. To do so, please contact us at info@hairy-tails.co.uk or 07432 197436.

7. Terms & Conditions

I confirm that I have read, understood and agree to Hairy Tails' Terms & Conditions (available at www.hairy-tails.co.uk/terms-and-conditions or on request at reception), including the cancellation, late collection and payment policies set out there.

8. Declaration & Signature

By signing below, I confirm that the information provided on this form is accurate and complete, and that I have read and agree to the Additional Charges, Liability Disclaimer, Data Protection (GDPR) Statement and Terms & Conditions set out above.